When you work with us, you're working with an entire team that's committed to your business. We take responsibility for helping you succeed.
Our point of view on service: provide the best, provide it enthusiastically, and provide it incessantly. We will:
- Help you develop your marketing strategy
- Support your day-to-day use of Atlas solutions
- Solve even the biggest, hairiest technical problems
- Provide expertise on your campaign tracking for search, rich media and display media
Yeah, and what does that mean to you?
It means a lot of sleeve-rolling-up, together-pulling and general straightening out. Maybe this story will clarify.
One of our clients is a large advertiser that works with multiple large agencies across the country. Each agency used a different ad-serving technology along with different reporting systems. The advertiser needed help keeping track of who at which agency was working on which brand, what technology they were using and who had access to the campaign management tools. To say the least, it was complicated. Simply coordinating a meeting was challenging.
That's when we stepped in to consolidate all of the advertiser's ad-serving and reporting under one roof. Atlas Client Services helped them keep track of documentation and solved the "who's doing what" dilemma. The advertiser had been so busy managing logistics, that they never had the opportunity to step back and see the big picture - like how all of their brands interacted with one another and contributed to overall results. We created processes to eliminate confusion, and we acted as an air traffic controller between the agencies and the advertiser to improve communication.
Our clients echo our stories.
Here's what some of our clients say about working with us:
"I lean on Atlas as an extension of my team. It's like they have as much invested in our success as we do. I believe in the tools and the product, but I also really believe in the people."
"Our Account Director and service team are absolutely the best, and that means a lot to me. If we ever have a question, an issue, a problem, they are immediately responsive. Even more importantly, they come back with a really well thought-out thorough solution as opposed to just answers."
"Our account manager not only was very patient in walking me through the process, but communicated the reasons behind what we were creating which ultimately provided me with a better understanding of Atlas tools and their importance in online media."